Policies & Procedures
CIBSE Certification is committed to impartiality, transparency, and maintaining the highest standards in certification.
This section outlines our key policies and processes, including how we handle complaints, appeals, and data protection — so you know what to expect at every stage of your certification journey.
View our policies and procedures on the following pages.
- Terms & Conditions
- GDPR Policy Statement
- CIBSE Certification Data Sharing Policy for EPBR Schemes
- Complaints Procedure
- Appeals Procedure
- Fraud Identification Procedure
Questions about our policies and procedures?
If you need clarification or wish to speak with our Certification team, please get in touch.